Delivery and Charges
Delivery
We have access to a great safe and reliable delivery service throughout the South Coast. Because of the variety and the fact most furniture items are bulky in size, items may not be stocked by our local retail partners and will need to be ordered direct from our suppliers. This usually takes around 2 to 3 weeks, depending on supplier stock and your location. The items will be delivered to the closest retail partner to your location, and they will organise delivery directly with you. You can even organise to pick up the product for a faster service. Just ensure you select pick up when you are ordering.
If at any point (even before ordering) you require a more definite delivery time, please contact us and we can provide a better estimate for date of delivery.
When delivering your product, we will ensure to place the items into your allocated rooms, providing the access is clear. Our aim is to make the delivery process as easy as possible for you.
Cancellation Policy
We understand that cancellations need to happen from time to time. However, Sansoms Furniture One will need to recover reasonable costs associated with your purchase.
Our standard cancellation fees are:
Standard item – 10% of the value of the item to a maximum value of $500
Made to order item – 20% of the value of the item to a maximum value of $1,000
If Sansoms Furniture One are unable to supply the item – 100% full refund of monies paid.
No refund or cancellation will take place if Sansoms Furniture One or our agents are able to deliver items to your address but are unable to physically place items into your home. Furniture items can be large and heavy. It is your responsibility to ensure that access to your home can be made to deliver your items.
Note: Any items where you have accepted delivery are unable to be cancelled or returned unless they have been proven to have a major fault. This includes items that have been unopened or used.
